Reply within one working day, often sooner.
Questions about Avana, switching from another platform, pricing, press or partnerships? Pick a channel below. Our support team works in Dutch and English.
Support is available every day, 08:00–20:00 (CET) (including weekends).
Reply within one working day, often sooner.
Usually the fastest route during support hours.
We reply to messages; for account issues, email or WhatsApp is faster.
We reply to messages; for account issues, email or WhatsApp is faster.
Looking for plans and features? See the pricing page.
We reply to email within one working day, often sooner. During our support hours (every day, 08:00–20:00 CET) WhatsApp is usually the fastest channel. Outages affecting multiple salons are escalated immediately.
Your salon or account name, a short description of what you are trying to do and — if you are stuck — a screenshot. For billing questions, mention the month and year it concerns.
The fastest route is the help icon in the bottom-right of your dashboard. Tickets opened there are tagged with your account so we can help faster. You can also email support-nl@getavana.com.
We are a remote-first team and are not at the Bussum address most days. Email or WhatsApp is faster than visiting.
Email support-nl@getavana.com with 'press' or 'partner' in the subject and we will route you to the right person.
Questions about features and pricing are answered on our pricing page and across the product pages linked in the menu.
We are a remote-first team and are not at the Bussum address most days. Email or WhatsApp is faster than visiting.