Send us a message and someone from our team will get back to you, usually the same day.
Fill in the form. Add the name of your salon or account, and for a billing question the month it is about. That saves a round of back-and-forth.
Most questions we get are about one of these four. You can read the answer right now.
We answer email within 24 hours, often much sooner. Our team works on European time, an hour ahead of the UK, so a message you send in the evening is usually answered the next morning.
On weekdays from 08:00 to 16:00 and at weekends from 11:00 to 15:00, UK time, because salons work on Saturdays too. You can send a message at any time; we answer as soon as we are back.
We do not have a UK phone line, so email and the form on this page are the ways to reach us. Every message is read and answered by someone on our team.
The name of your salon and the email address you log in with, what you were trying to do and what happened. Tell us which screen it was on and whether you were on your phone or a computer; a screenshot often saves a round of questions. For a payment, add the date and the amount.
Download the export from your current system as an Excel or CSV file and import it in your Avana dashboard. It does not matter which system you come from: Avana works out which column is which. Then check your services, prices and opening hours and make a test booking. If you get stuck, email us the files and we will help.
Your clients with their details and notes, your past and upcoming appointments, your services with price and length, and your products. Team members and rooms that appear in your appointments are created for you. Tips, product sales, payments and invoices from your old system stay there.
Nothing extra. Importing your data is included in every plan. You only pay for your plan, and the first 7 days are free, with no payment details needed to start.
In your dashboard, go to Settings, then Subscription, and open your invoices under Manage. That takes you to the billing portal with every invoice from Avana. It works in your browser; the button is not in the Avana app.
In your browser, go to Settings, then Subscription, choose to cancel under Manage and confirm in the billing portal. You keep access until the end of the period you already paid for. After that your dashboard is locked and your data is kept. You cannot cancel from inside the Avana app.
We work remotely and are rarely at our address in Bussum, in the Netherlands. Email or the form on this page will reach us much faster.
Question not listed? Send it anyway and we will take a look.
You can reach Avana by email at support-nl@getavana.com or through the contact form on the Avana contact page. The support team works on weekdays from 08:00 to 16:00 and at weekends from 11:00 to 15:00, UK time, and replies to email within 24 hours, usually sooner. There is no UK phone line. Salons that want to move from another booking system can import their clients, appointments and services from an Excel or CSV file at no extra cost. Avana is a brand of Sweeber Technologies, Torenlaan 5B, 1402 AT Bussum, the Netherlands.
Avana is booking software for independent salons: hair salons, barbers, nail techs, beauty salons and anyone who works by appointment. We are a small team based in the Netherlands, so you will not reach a call centre. You will reach someone who knows Avana inside out, on weekdays and at weekends, during UK mornings and afternoons.
Tell us what you were trying to do and what happened, which screen it was on, and whether you were on your phone or a computer. If it is about a payment, include the date and the amount. Questions about your calendar, your booking page or card payments are the ones we answer most, so you will rarely wait long.
Export your clients, appointments, services and products from your current system as an Excel or CSV file and import them into Avana; how that works is on switching to Avana. Importing is included in every plan at no extra cost. Still comparing? See how Avana compares with other systems.
Tell us how you work and we will say honestly whether Avana suits you. If you work on your own or with a couple of people, you are exactly who we build it for: read who Avana is for and what it costs on the pricing page. Rather look around yourself first? Every plan is free for 7 days, with no payment details needed.
Avana is a brand of Sweeber Technologies, Torenlaan 5B, 1402 AT Bussum, the Netherlands, registered in the Netherlands under company number 91489377. We work remotely, so visiting is not much use; email is quicker. For questions about your data, read our privacy policy, and the agreement for using Avana is in our terms.
Add your services, set your hours and share your link. Avana is free for 7 days, and you can ask us anything along the way.
Set up your booking page