What's the difference between Avana and Treatwell?
Treatwell is a marketplace: clients search and compare salons within Treatwell, you pay commission per booking. With Avana you have your own page on your own link, in your style. Clients book directly with you. No comparison with competitors, no commission, flat monthly subscription from £12.
Will I lose visibility if I leave Treatwell?
Treatwell's marketplace sends mostly new clients. Most established salons get the bulk of their bookings from Instagram, Google and word of mouth — channels you control. Replacing the marketplace traffic typically means putting more energy into your Google Business profile and Instagram, both of which work without a percentage on your bookings.
How do I cancel Treatwell?
Cancellation runs through your Treatwell partner portal. Tip: keep a screenshot of your cancellation request with the date. Meanwhile you can start with Avana on the 7-day trial and let your loyal clients know your new direct booking link.
Can I take my Treatwell clients with me?
Treatwell does not give you a full client export. What works: send your loyal clients a message via Instagram, SMS or email with your new Avana booking link. Most salons see their clients booking direct again within a week.
When is Treatwell still the right choice?
If you're a brand-new salon with no Instagram following and no Google presence, Treatwell's marketplace can give you visibility in the first months. Once you've built a base of repeat clients, the per-booking commission becomes more expensive than Avana's flat plan.
What do I pay per transaction?
Card payments run at Stripe's standard processing rate: 1.5% + £0.20 in the UK. Avana adds nothing on top. On a £55 payment you receive £53.97. You can see the exact breakdown for every transaction in your dashboard.
What is the booking fee?
When a client books online, a small £1.49 fee applies — the same way a booking fee works on any reservation platform. It's shown to the client at the time of booking and is non-refundable if the client cancels. It does not come out of your service revenue.
Is there a free trial?
Yes. Every plan includes a 7-day free trial, no credit card required. You can set up your booking page, add your services and test the full calendar before deciding.
Can I cancel anytime?
Yes. Monthly plans, no contract, cancel from your dashboard.