Avana asks every client for a review automatically after an online booking, and each review appears on your own booking page. Collecting reviews is in every Avana plan, so new clients read what others say before they book.
Avana emails the client at least three hours after the appointment, between 9:00 and 21:00, and they rate you in a few taps without an account.
After an online booking, the client gets an email at least three hours after the appointment asking how it went. If it finished in the evening, the email arrives the next morning.
The client taps a number of stars and can add a few words. No account to create, no ten-question form.
Your average and the reviews themselves appear on your booking page, right where new clients read them before booking. You can reply to each one.
People choosing a new salon read reviews first. Avana collects them at the moment a client is most likely to leave one.
That's exactly the step most salons skip. Avana asks for you while the visit is still fresh.
Someone visiting your page for the first time reads what others wrote. A row of honest reviews removes the doubt before they book.
Add a short reply to any review, including a less glowing one. People reading your page can see you take it seriously.
A good review is only worth something at the moment someone is hesitating.
Right under your services sits the reviews section, with your average and the latest reviews. Anyone who doesn't know you yet sees straight away what others thought.
With three or more reviews, your booking page passes on your average in a way Google understands. Whether Google shows stars is up to Google.
The review request comes with an online booking. Send regulars who message you your booking link, and after their next appointment the request goes out by itself.
Can I come again next week?
Pick your time here and it's booked straight away.
Avana collects reviews in every plan from your first day, with nothing to switch on.
Facials and treatment courses, each with the right length, booked straight into your calendar.
Gel polish, new sets and maintenance, with a deposit that keeps the chair from sitting empty.
Clients pick their own stylist and book themselves, evenings included.
Full sets and maintenance appointments, in a calendar that never double-books.
A calm calendar with reminders, so clients arrive on time.
In Avana you don't have to do anything: after every online booking, the client automatically gets an email at least three hours later asking how it went. Tapping a few stars is enough, and they can add a comment. The review appears on your own booking page straight away.
The best time is the same day, while the visit is still fresh. That's why Avana sends the request at least three hours after the appointment and only between 9:00 and 21:00. After an evening appointment it arrives the next morning, and a visit more than a week ago doesn't get a request at all.
No, leaving a review in Avana takes no account. They tap the link in the email, choose the stars and they're done, in about ten seconds, which is exactly why it works. Anyone who'd rather not appear by name can post anonymously.
Avana shows reviews on your own booking page, in the reviews section right after your services. It shows your average, the spread of stars and the four newest reviews, with a button to open the rest.
Your reviews live on your own booking page. With three or more, that page passes on your average and the number of reviews in a format Google can read; whether Google turns that into stars in your search result is Google's decision. Reviews on your Google Business Profile are separate, written by clients in Google itself.
If someone leaves a bad review in Avana, reply briefly and kindly from your review settings. Your reply appears under the review on your page, and people reading it can see you deal with feedback. If a review is abusive or about another business, you can remove it and it no longer counts towards your average.
Yes, in every plan, including Avana Business at £15.99 a month, VAT included. There's no extra charge per review or per request, whichever plan on the pricing page you choose.
No. Avana's review request comes with an online booking, so an appointment you add to your calendar yourself doesn't get one. Send regulars who call or message your booking link, and they'll get a request after their next appointment; to ask right now, send them a link to your salon page, where they can write a review.
When a client pays online, a small service fee is part of the price they see from the very first screen: 3% of the booking, at least £1.49 and at most £2.29. You pay nothing on your takings, because Avana charges no commission. That small amount from the client is what lets us pay you out in full, so the whole treatment price stays with you.
Question not answered here? Send it to us and a real person at Avana will answer it.
Avana collects salon reviews automatically. After an online booking the client gets an email asking for a review, at least three hours after the appointment and only between 9:00 and 21:00, while the visit is still fresh. They tap a number of stars without creating an account, and the review appears with your average rating on your own booking page, where new clients read it before booking. You can reply to every review and remove one that doesn't belong. Collecting reviews is in every plan. For a solo salon, Avana Business costs £15.99 a month, VAT included, which is £0.53 a day.
Someone who doesn't know your salon yet reads what others wrote first. Fifty honest reviews build more trust than any text on your page. Yet the average salon has too few, and that's almost never because clients are unhappy. It's because nobody asks. Collecting salon reviews automatically fixes exactly that.
Avana sends the request after every online booking, at least three hours later and only during the day, when the client is still pleased with the result. Tapping a few stars needs no login, and the review appears on your booking page straight away. The more of your regulars book online, the more requests go out on their own.
There's a second side to it. You can reply to every review, including a less glowing one, and people reading your page see there's a person behind the salon. A review that genuinely doesn't belong can be removed. If someone works with you, each review belongs to whoever did the appointment. To invite back clients you haven't seen for a while, use campaigns on Business Max. Plans are compared on the pricing page.
A review system asks clients for a review after their visit and puts it where new clients will read it. For an independent salon it's not a luxury: someone who heard your name from a friend or on Instagram wants reassurance first. A hairdresser, nail tech, beauty therapist or barber with a row of recent reviews wins that new client more easily than a salon without a word from anyone else.
The problem is rarely the clients. Most are happy, but nobody writes a review unprompted, and you don't ask between taking payment and greeting the next person. In Avana the review system is part of your booking system: when someone books online, the request goes out by email after the appointment, and the review appears on your own booking page with a verified tick when it belongs to a real appointment.
Take asking out of your hands, and get as many clients as possible booking online. Every online booking produces one review request in Avana, so your reviews grow with your online bookings, while appointments you add yourself don't get a request.
A few things help. Put your booking link in your Instagram bio and send it to regulars who still message you. Keep your page public, because a private page sends no requests. If you ask someone in the salon for a review, let them do it at home: only one review an hour gets through from the same internet connection, so five clients in a row on your wifi won't work. And reply to what comes in; salons that answer get more reviews than salons that stay silent.
Briefly, kindly and without arguing. People reading your page look less at the one less positive review than at how you respond to it. Thank the client for taking the time, address what they wrote and say what you're doing about it, or invite them to talk it through.
In your review settings, a filter shows only the reviews you haven't answered yet. Write a reply of up to 300 characters and post it; it appears under the review with your salon's name, and you can edit or remove it later. Reviews can't be hidden. If one is abusive, about another business or from someone who was never your client, remove it. If you're unsure, leave it and reply, because an honest answer to criticism builds more trust than a page of nothing but five stars.
There's no magic number, but a handful of recent reviews already does a lot, and the biggest difference is between none and a few. An empty space under your services raises questions; three or four reviews from recent weeks show that real people come to you. Recent counts for more than many: ten from this year say more than forty from three years ago.
On your Avana booking page, the four newest reviews are visible straight away, with your average and the spread of stars above them. From three reviews your page passes your average to search engines, and from five, visitors can sort by newest, highest or lowest. If you have no reviews yet, start with your regulars: they know your work and write something fastest.
Every plan includes VAT, takes no commission on your bookings and can be cancelled any month. Try Avana free for 7 days, no card needed.
£0.53 a day, and no commission on your revenue.
Start free£0.97 a day. One extra appointment a month covers it.
Start free£1.87 a day, with Avana Academy included.
Start freeAll prices include VAT. Move to another plan and you only pay the difference.
See every feature on one page or read what Avana does for your kind of salon.
Create your booking page, set your hours and share your link. Avana is free for the first 7 days.
Set up your booking page