Avana lets you sell a course of treatments, such as three facials or ten massages, for one price and counts the sessions down automatically. Packages are in every Avana plan, and each appointment shows which session it is and what's been paid.
Sophie buys three facials. Each moment shows what you do and what Avana keeps track of for you.
Under the service you choose between single for £69 and the package of 3 for £180. This is session 1, and Sophie pays £60 by card today.
Setting up servicesAfter saving, Avana asks whether you'd like to book session 2 too, suggesting four weeks later. You choose a time with Sophie that works.
Calendar and planningThe email says this is session 2 of 3, what's been paid and what's due at this appointment. Sophie knows where they stand without a card.
Confirmation and remindersThe appointment shows it's from the package, session 2 of 3, with £60 paid and £120 left. Sophie pays cash, and it goes straight into your cash book.
Cash-up, from Business PlusAfter the treatment Sophie gets the aftercare email you wrote for this service. Every time, from a package or not.
Aftercare emailsAvana spreads whatever's outstanding over the remaining sessions, so after session 3 the package is settled exactly. The client card shows it as complete.
Client recordsIn Avana you give a service you already have a package price and a number of sessions, from 2 to 20.
Choose the number of sessions, from 2 to 20, and the price for the whole package. Underneath you see what one session costs in the package next to the single price.
At the first appointment choose the package, then what's paid today: this session, everything, nothing or an amount you choose. Next time the package is waiting for you.
The client card shows the package: sessions done, sessions booked and what's been paid. A card from before Avana can be added too.
If you choose to sell the whole package online for a service, your booking page shows the package price. After online payment the package starts by itself, with session 1 in your calendar.
The same sequence runs after every appointment. With a course, the last step is already sorted: the next session comes from the package.
Keeping track of a course on a paper card or your own list, compared with letting Avana do it.
| Card or your own list | Package in Avana | |
|---|---|---|
| Which session is it | The card is at home | It's on the appointment: 2 of 3 |
| What's been paid | Searching your banking app | Paid and outstanding shown together |
| Paying in parts | Working out the next amount yourself | Avana suggests the amount |
| A cancelled session | Rubbing out a line | Goes back into the package by itself |
| Booking the next one | Counting four weeks yourself | A suggested date |
| Your takings | All at once, or nowhere | On the day it's paid |
Because the package sits in the same calendar, emails and cash book, nothing needs copying anywhere.
If the client pays cash for the second session, it's in your cash book and that day's close. A session with nothing paid counts as a treatment, not as takings. The cash book comes with Business Plus.
The confirmation shows session 2 of 3, what's been paid and what's due at this appointment. No questions at the desk.
With a package the client pays up front for a set number of sessions. The loyalty card rewards regulars with a stamp after every visit. You can use both side by side.
Avana's packages work for a course of three facials as much as a card of ten cuts.
If a client with a package books a single session online, the appointment shows that a package is running and you can switch it to the package with one tap. Later sessions from a package are booked by you; clients can't book them online themselves.
Every plan includes VAT, takes no commission on your bookings and can be cancelled any month. Try Avana free for 7 days, no card needed.
£0.53 a day, and no commission on your revenue.
Start free£0.97 a day. One extra appointment a month covers it.
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In Avana you sell it as a package. Switch on a package for a service you already have, with the number of sessions and the price for the whole package. When booking you choose single or package, and every later appointment comes out of the package with its number, such as 2 of 3.
Yes. At each Avana appointment from the package you choose what the client pays: this session's amount, everything, nothing or your own amount. Avana spreads what's outstanding over the remaining sessions so it's settled exactly after the last one.
Yes, if you choose to sell the whole package online for that service. Your booking page then shows the package price, and after online payment the package starts with session 1 in your calendar. Online payments need to be on for that.
No, you book later sessions yourself. After saving a session, Avana suggests a date four weeks after the last one, which you can change. If a client books online anyway, you'll see that a package is running and can move it into the package with one tap.
A cancelled session goes back into the package, and anything already paid stays as it is. You book the session again later and it comes out of the package as usual.
Avana counts a package on the day it's paid, at the appointment where it's paid. If the client pays everything up front, it counts at that first appointment; a session with nothing paid counts as a treatment, not takings. Cash also appears in your cash book, from Business Plus.
Yes. In Avana, open the client and add a package: choose the service, how many sessions they've had and what's already been paid. The next appointment then comes out of it automatically.
They work differently. With a package the client pays up front for a set number of the same treatment. The loyalty card rewards regulars after a number of visits. Both are included in every Avana plan.
When a client pays online, a small service fee is part of the price they see from the very first screen: 3% of the booking, at least £1.49 and at most £2.29. You pay nothing on your takings, because Avana charges no commission. That small amount from the client is what lets us pay you out in full, so the whole treatment price stays with you.
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Plenty of treatments only really work when you repeat them: a course of three facials, six laser sessions, or ten cuts for a set price. A treatment package gives clients a reason to come back and gives you money and certainty up front. In Avana you add a package to a service you already have, alongside the single price, in your services, and when booking in your calendar you choose single or package.
Where a paper card gives up, Avana carries on. Every package appointment shows which session it is and what's still outstanding, and the confirmation email tells the client the same. Payments count on the day they're made, cash appears in your cash book (from Business Plus), and the aftercare email goes out after each session.
To sell a package online, choose to sell the whole package on that service. Your booking page then shows the package price, and after paying through online payments the package starts. To reward regulars without paying up front, look at the loyalty card, and plan details are on the pricing page.
A package is a set number of the same treatment for one price, such as three facials or ten massages. It suits any salon with treatments that only show real results after a few sessions: a beauty therapist with a skin course, a massage therapist with a series for a stiff back, a brow specialist who maintains brows at regular intervals. The client commits to the whole series, and you know the next appointments are coming.
The tricky part is keeping track: which session is this, what's been paid and what's outstanding? On a paper card or a list, that goes wrong within weeks. In Avana you turn a service you already have into a package of 2 to 20 sessions with its own price next to the single price. When you book the next session it shows session 2 of 3, the confirmation email says so too, and the client card shows what's done and paid.
A package is usually the single price times the number of sessions, minus 10 to 15 percent. If a facial is £69 on its own, three is £207, and with roughly 13 percent off you land at £180, or £60 a session. That discount is the reason to choose three now rather than one, and for you the appointments are already in the diary.
Don't go too deep: ten for the price of six feels generous but means four treatments almost free. Factor in your products and time too. In Avana you see what one session costs in the package next to the single price before you save. If you're unsure between three and five, start with the number your clients already tend to book in a row, which you can see on their client card.
Yes, and for many clients that makes the step to a full series smaller. A common arrangement is paying each session's share at every visit, or half up front and the rest at the last session. What matters is saying so clearly beforehand and tracking what's been paid, which is exactly where a card goes wrong.
In Avana you choose at each appointment what the client pays: this session's amount, everything, nothing or your own amount, and you see what's paid and what's left. Avana suggests the amount so it's settled exactly at the final session. Clients pay by cash, card or through a payment button in the confirmation email, which works when online payments are on and they have an email address.
Treatments that only really work after several sessions, or that clients book back to back anyway. In a beauty salon that's facials, microneedling and peels, often in courses of three to six. For hair removal it's laser or waxing in series. A hairdresser might offer a card of ten cuts or a series of hair treatments.
For one-off treatments like bridal hair, a package makes little sense, and a gift card works better, from Business Plus. For regular upkeep without a fixed series, such as gel polish every three weeks, the follow-up invitation from Business Plus brings clients back in time.
Avana is a booking system that lets you sell a course of treatments and counts the sessions down automatically. You switch on a package for a service you already have, with the number of sessions (2 to 20) and the price for the whole package; single bookings stay possible. When booking, you choose single or package and what the client pays that time: this session, everything, nothing or your own amount. The next appointment shows "from package, session 2 of 3" with what's paid and what's left, and after saving Avana suggests a date for the next session. Clients can also buy the whole package online; you book the later sessions. Packages come with every plan, so Avana Business costs £15.99 a month, VAT included, which is £0.53 a day.
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