Clients & growth

Waitlist auto-fill

When a client cancels at short notice, the slot doesn't sit empty. Clients on the waitlist for that day or service get an instant notification with a one-click link — first to confirm gets the slot. Available on Pro and Team plans.

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Late cancellations are inevitable. The question is whether the slot stays empty until the next regular booking, or whether it's filled by someone who actively wants it. The waitlist makes the second outcome the default.

Clients join the waitlist when they want a slot that's not currently available — same-day, this-week, or for a specific stylist. When a slot opens up that matches their preference, they get an SMS or email with a one-click confirmation link.

Slot first to confirm wins. The waitlist auto-fills slots filled this way show up in reports so you can see how much revenue the system saved you.

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FAQ

Frequently asked questions.

How does the client get notified?

By SMS or email (their choice when joining the waitlist). The notification has a one-click link to confirm the slot.

What if no one on the waitlist wants the slot?

The slot returns to general availability and shows up on your booking page for new clients to book.

Is this on every plan?

Pro and Team plans. Solo can manage a waitlist manually but the auto-fill notification is Pro+.

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Plans from £12/month, no commission on your service revenue. 7-day free trial.

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