Avana's waiting list emails everyone waiting for a full day the moment a slot frees up, and whoever books first gets it. It comes with Business Plus and fills cancellations while you keep working.
Saturday is fully booked and three clients are waiting for a slot. This is what happens when someone cancels while you're finishing your last client of the week.
Through the link in their confirmation, within the cancellation rules you chose. The time is free again in your calendar straight away.
Cancellation rulesSophie, Lauren and Mia were waiting for Saturday. All three get an email saying a slot has opened up, with a button to book it and the day and time already filled in.
Whoever books first gets the slot. If you take deposits, Sophie pays one while booking, the same as for any other appointment.
DepositsLauren sees that 11:00 has gone and can pick another time. Lauren and Mia stay on the waitlist for the next opening.
Four hours before the appointment the reminder email goes out with your address in it. You choose the timing, as with every other booking.
Email remindersYou only noticed the cancellation when you opened your calendar on Saturday. There was already a new name at 11:00.
Calendar and planningYou switch Avana's waitlist on once in your settings. After that it runs by itself.
Once there are no times left on a day, clients see a button to join the waitlist. They choose the service and say whether morning, afternoon or evening suits best.
Everyone waiting for that day who fits the time of day gets an email with a button to book. The slot isn't held for anyone: whoever books first has it.
Set the waitlist to let you choose. You get an email, tick who should hear about it, and send it now, tomorrow at 9:00 or at a time you pick.
If you work with fixed start times, Avana only offers one of your own times that fits the gap. If the gap falls on a day off or during your holiday, no email goes out.
Avana's waitlist has a handful of choices on one screen; leave them as they are and it works straight away.
You see per day who's on the list, and you can take someone off it yourself at any time.
Three parts of Avana that make sure a slot frees up in time, and that you can see what it brings in.
After your deadline, clients can't cancel online and have to call you. That way slots free up at a point when people waiting can still come.
When the reminder email goes two or three days before, people who can't make it cancel earlier, and those waiting have more time to grab the slot.
Under income you missed, your reports count cancellations made less than 24 hours ahead, with a button to your waitlist. Reports come with Business Plus, just like the waitlist.
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With Avana, when a day is full, clients join the waitlist on your booking page. If someone cancels, everyone waiting for that day gets an email with a button to book, and whoever books first gets the slot. If you'd rather choose who hears about it and when, you set the waitlist to let you decide.
The waitlist is part of Avana Business Plus and Avana Business Max. Avana Business Plus costs £28.99 a month, which is £0.95 a day. It isn't included in Avana Business, but you can try it free during your 7-day trial and upgrade from your dashboard afterwards.
No, Avana's waitlist has no queue and nobody is at the top. Everyone who fits gets the email at the same time, and whoever finishes booking first has the slot. That way a slot never stays empty because the first person didn't open their email; if you want someone to go first, choose them yourself and email only them.
No. The waitlist is triggered when an appointment is cancelled or deleted, by the client or by you. With a no-show the time has already passed, so there's nothing left to fill. Deposits and reminders help against no-shows, as explained on no-show protection.
Yes. Set Avana's waitlist to let you choose, and when a slot opens you get an email and tick who should hear about it. Send it now, tomorrow at 9:00 or at a time of your own, at least fifteen minutes before the slot. Just before sending, Avana checks the slot is still free.
Yes, if you switch on texts for the waitlist and the client gave a phone number when joining. Each text uses one credit from your text bundle, and the email always goes as well. Bundles are explained on text message reminders.
A client stays on Avana's waitlist until the day itself, or shorter if you prefer: one week, two weeks or a month after joining. After that the sign-up lapses quietly without a message to the client. Clients can also leave themselves using the link in their confirmation, and you can remove anyone at any time.
Yes. If you work with fixed start times, people waiting only hear about a slot when one of your start times fits the gap, and that time is in the email. You set start times with your opening hours, as explained on availability.
When a client pays online, a small service fee is part of the price they see from the very first screen: 3% of the booking, at least £1.49 and at most £2.29. You pay nothing on your takings, because Avana charges no commission. That small amount from the client is what lets us pay you out in full, so the whole treatment price stays with you.
Question not answered here? Send it to us and a real person at Avana will answer it.
Avana has a waiting list that fills salon cancellations by itself. When a day is full, clients join from your booking page or the widget on your website, for the service and time of day that suits them. When someone cancels, everyone waiting for that day gets an email with a button to book, and whoever books first gets the slot. If you'd rather choose who hears and when, you can switch to choosing yourself. You can add a text as well, for one credit per message. The waitlist is part of Avana Business Plus and Avana Business Max. Avana Business Plus costs £28.99 a month, which is £0.95 a day.
A salon waiting list is only useful if it runs by itself. A list on your phone or a group chat means you have to start messaging at every cancellation, usually while you're with a client. In Avana, clients join from your booking page or the widget on your website as soon as a day is full. When someone cancels, the people waiting get an email with a button to book the free time, and you only notice once the new name is in your calendar.
The waitlist is one link in how Avana fights empty chairs. Clear cancellation rules mean you hear in time, and a reminder two days ahead lets people who can't make it cancel earlier. Whoever books the free slot pays a deposit if you ask for one. And if someone still doesn't come, no-show protection covers the rest.
If you work with fixed start times or with other people in your salon, the waitlist adapts: it only offers your own start times, and clients can wait for one particular team member. Your reports show how often people cancel at short notice. The waitlist is in Business Plus and Business Max; prices are on the pricing page.
A waitlist is a list of clients who'd like to come on a day that's already full, so that when someone cancels you already have someone for the empty slot. It works best for salons that fill up and get the occasional cancellation: a hairdresser with a packed Saturday, a nail tech whose regulars come every three weeks, a lash artist whose evenings always go first. Without one, a cancellation is an hour you won't sell, or a string of messages to clients who might be free.
In Avana clients join the waitlist from your booking page or website for a day with no times left. When someone cancels or you delete an appointment, everyone waiting for that day gets an email with a button to book, and the first to book gets the slot. If you prefer, only you are notified and you decide who hears about it and when. You can switch the waitlist on or off per service.
The fastest way is a list of clients who have already said they want that day, and a message that reaches all of them at once. The shorter the time until the appointment, the more speed matters: a slot for tomorrow morning rarely gets filled by ringing one person and waiting for an answer. Whoever can come should be able to book straight away, without you in the middle.
That's how Avana does it. When someone cancels, everyone waiting for that day gets the email at the same moment, with the service, day and time already filled in. Whoever completes the booking first has the slot, and the others see that it's gone. The rest stay on the list for the next opening.
Not necessarily, and for a small salon it often works better without a strict order. A queue means waiting for the first person to answer, then the second, then the third, while the time until the appointment runs out. An email to everyone at once fills the slot faster.
In Avana you choose. With everyone at once, the email goes to all who fit and there's no order, which is quickest and needs nothing from you. With choosing yourself, you get an email first and decide who hears about it, for example a regular who has been waiting for weeks, and when. If nobody books, you can email someone else.
A handful is plenty. On a normal day one or two slots open up, and with ten people waiting the chance that someone can come is already high. A list of thirty for one Saturday mostly creates expectations you can't meet, and people who never hear anything lose interest.
In Avana the limit is ten per day by default, and you can choose five, twenty or no limit. Once the limit is reached, nobody else can join for that day and clients see that the list is full. You also choose how long a sign-up lasts, two weeks by default. If your diary fills far ahead, as with lash infills, choose until the day itself so early sign-ups don't drop off unnoticed.
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