Avana is commission-free salon booking software for salons, barbershops and beauty professionals. The waitlist auto-fill of Avana works by notifying waiting clients the instant a slot opens — first to tap confirm wins the appointment. Plans from £12/month, no marketplace commission, 7-day free trial.

Clients & growth

Waitlist auto-fill

When a client cancels at short notice, the slot doesn't sit empty. Clients on the waitlist for that day or service get an instant notification with a one-click link — first to confirm gets the slot. Available on Pro and Team plans.

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Late cancellations are inevitable. The question is whether the slot stays empty until the next regular booking, or whether it's filled by someone who actively wants it. The waitlist makes the second outcome the default.

Clients join the waitlist when they want a slot that's not currently available — same-day, this-week, or for a specific stylist. When a slot opens up that matches their preference, they get an SMS or email with a one-click confirmation link.

Slot first to confirm wins. The waitlist auto-fills slots filled this way show up in reports so you can see how much revenue the system saved you.

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How it works

Live in three steps.

  1. 1

    Clients join the waitlist

    When their preferred slot is taken, they leave their preferred day, time and stylist on a short form.

  2. 2

    A cancellation opens a slot

    Avana matches the freed slot to everyone on the waitlist whose preference fits.

  3. 3

    Notification fires instantly

    Matched clients get SMS or email with a one-click confirm link — first to tap wins.

Before & after

What changes the day you turn Avana on.

Without Avana

With Avana

Cancellations leave empty slots all afternoon

Slot fills within minutes from the waitlist

Calling regulars to offer the slot

Avana texts the whole waitlist at once

No data on lost demand

Waitlist size shows where you need more hours

First-come-first-served via DM

Everyone notified, fairest client wins

£12

per month, one flat price

0%

commission on your revenue

7

days free, no card needed

24/7

online booking, always on

FAQ

Frequently asked questions.

How does the client get notified?

By SMS or email (their choice when joining the waitlist). The notification has a one-click link to confirm the slot.

What if no one on the waitlist wants the slot?

The slot returns to general availability and shows up on your booking page for new clients to book.

Is this on every plan?

Pro and Team plans. Solo can manage a waitlist manually but the auto-fill notification is Pro+.

Can I prioritise regulars on the waitlist?

Yes. Per client you can flag VIPs — they get notified first, with a small head-start before the rest of the waitlist.

How many clients get the notification at once?

Default: everyone whose preference fits. Optional: stagger so the top 3 get first chance, then the rest at 5-minute intervals.

Can clients leave the waitlist?

Yes. The confirmation email has an unsubscribe link — one click and they're off.

Does the waitlist match on stylist preference?

Yes. If a client signed up for a specific stylist, they only get notified when that stylist has the freed slot.

Can I see how much revenue the waitlist saved?

Yes. Reports show filled-from-waitlist bookings per month and their revenue.

Related features

Put your salon online today.

Plans from £12/month, no commission on your service revenue. 7-day free trial.

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Last updated: June 2026