Avana Connect answers your Instagram DMs automatically with your own prices and free times, even at eleven at night, and the client confirms a time in one tap. It's an add-on to any Avana plan, and by morning the appointment is in your calendar.
Avana Connect is a single product: there's no cut-down version with fewer messages, and nothing extra per conversation.
On top of your salon plan, on the same bill.
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Avana Connect reads each Instagram message, checks your real calendar and replies with what's already in Avana: your services, prices, hours and free times.
When someone asks what something costs or when you're open, the answer comes from your own details. Nothing to fill in again.
Someone asks whether Friday afternoon is still possible. Connect looks at your real calendar, only mentions free times, and the client confirms one in a tap.
How many conversations came in, how many appointments followed and roughly what they were worth. You can take over a conversation yourself at any time.
Connect sits in the same Avana as your calendar, prices and clients, so a message simply carries on into an appointment.
The client chooses Saturday at ten, taps the button and pays the deposit when confirming. In the morning it's in your calendar.
Can I come in for balayage on Saturday?
Yes! We still have 10:00 and 14:30 free on Saturday.
Raise your prices in January and Connect quotes the new price from that moment on. Your DMs, booking page and website all use the same list.
Someone who books from a DM finishes on your booking page and gets a client card like anyone else, with the appointment and your notes. A message from a stranger becomes a client you know.
Many salon clients make first contact on Instagram, often while your hands are full. Avana Connect replies straight away, so a question turns into a booking before it goes cold.
In the evening, at the weekend and in the middle of a treatment. People who get a quick answer don't go looking at the salon down the road.
Connect only answers with what's already in Avana: your prices, your hours, your address. If it doesn't know, it says so.
The client picks a time in the chat and taps the button. Service, day and time are already filled in.
A message comes in at 22:40 asking about Saturday.
| Answering yourself | With Avana Connect | |
|---|---|---|
| When they get a reply | Tomorrow, between clients | Within seconds |
| The price you quote | From memory | From your own service list |
| Checking free times | Open your calendar, then reply | Only genuinely free times offered |
| Getting it booked | Back and forth until it's agreed | One tap, already filled in |
| Knowing what Instagram brings in | A rough guess | Appointments and takings each month |
Avana Connect is one product with everything included, added on top of your normal Avana plan.
Avana Connect is an assistant that answers the messages clients send you on Instagram. It replies to questions about your prices, opening hours, address and services, checks your calendar and suggests free times; the client picks one and confirms in a tap. You link your Instagram account to Avana once and the rest happens on its own.
Avana Connect costs £9.99 a month as an add-on to any salon plan. You don't pay per message or per conversation, it goes on the same bill as your plan and you can cancel any month. What each plan costs is listed on the pricing page.
Avana Connect needs a business or creator account, the account types Instagram has for businesses. Switching is free and done in the Instagram app under your account type settings. Instagram doesn't allow a personal account to be connected to other systems, and you don't need a Facebook page.
No, Avana Connect never invents a price or a time. It only answers with what's already in Avana: your services, prices, schedule, address and the answers you add yourself. If it isn't sure, it says so and sends your booking link, and it never mentions a price or free slot that doesn't come from your own details.
Yes, you can always step into a conversation yourself. When you send a message yourself, the assistant stays quiet in that conversation for a while so you don't talk over each other. If a client asks to speak to a person, it tells them you'll read the message and stays out of that conversation for a day.
With Avana Connect it takes a few minutes. Link your Instagram account, read through the replies and switch it on. Your services, prices and opening hours are already in Avana, so there's nothing to enter again.
Yes, a client can pay a deposit straight away if you ask for one. When the client taps the button in the chat, your booking page opens with everything filled in. If that service has a deposit, it's paid there and then and the time is secured.
When a client pays online, a small service fee is part of the price they see from the very first screen: 3% of the booking, at least £1.49 and at most £2.29. You pay nothing on your takings, because Avana charges no commission. That small amount from the client is what lets us pay you out in full, so the whole treatment price stays with you.
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Avana Connect is the assistant that automatically answers a salon's Instagram messages. It replies to questions about prices, opening hours, address and services, checks the real calendar and suggests free times; the client picks one and confirms with one tap on the booking page, where everything is filled in and a deposit can be paid straight away. It only answers with what's already in Avana and never makes up a price or a time, and you can take over any conversation yourself. Avana Connect costs £9.99 a month on top of your salon plan, which is £0.33 a day. For a solo salon, Avana Business costs £15.99 a month, VAT included, which is £0.53 a day.
For lots of salons, first contact happens on Instagram. Someone sees a photo, sends a message and asks what it costs, usually while your hands are full or you're already home. By the time you reply, they've looked elsewhere. Avana Connect answers your Instagram DMs automatically, within seconds, with your prices and your free times.
The big difference from an ordinary chatbot is that Connect doesn't make anything up. It reads your own details from Avana: your services, prices, address and your real calendar. If it isn't sure, it says so and sends your booking link. You choose how it sounds, and as soon as you type something yourself, it steps back in that conversation.
The client picks a time in the chat and confirms in one tap on your booking page, where service, day and time are ready. If that service has a deposit, it's paid straight away and the time is secured, and their details go into your client records. Avana Connect costs £9.99 a month on top of your plan; the plans themselves are on the pricing page.
An Instagram assistant answers the messages clients send you on Instagram without you having to be there. For a hairdresser, nail tech, lash artist or beauty therapist who shows their work mainly on Instagram, that's often where new clients first get in touch. The questions are nearly always the same: how much, when can I come, where are you. And they arrive while you're with a client or already on the sofa.
Avana Connect is that assistant, and it lives in the same system as your calendar and prices. Ask what gel polish costs and it quotes the price from your own services. Ask whether Saturday works and it checks your calendar and only offers free times. The client picks one and confirms in a tap on your booking page. If you get a handful of questions a week you can manage yourself; if it's a few every day and some slip through, it pays for itself quickly.
Three things: an Instagram business account, services with the right prices and a schedule that's correct. A personal account can't be connected, but switching is free in the Instagram app. Then check your services in Avana, because Connect quotes exactly the prices and lengths listed there.
Then you switch Connect on in your settings and work through three steps. Link your Instagram account by signing in and giving Avana access to your messages; Avana only reads messages from that point on, not your old conversations, photos or followers. Read through the replies and adjust anything that doesn't sound like you. Then switch the assistant on, and from then on every new message gets an instant reply.
By having it answer only with what you've entered yourself. A general chatbot that improvises can quote last year's price or a time that's already taken, leaving you with a disappointed client. Avana Connect only answers with your own services, prices, schedule and address, plus the answers you add to your own list of common questions, such as whether you take cards or where to park.
If it isn't sure, it says so honestly and sends your booking link, and your figures show which questions those were so you can add the answers. You also decide what it handles: appointments, prices, opening hours and address, or services. Choose how your salon sounds, rewrite any standard message in your own words, and preview exactly how a reply will look before switching it on.
Then the assistant steps back. If you send a message yourself, it stays quiet in that conversation for twelve hours so you don't talk over each other. If a client asks to speak to someone, it tells them you'll read the message and stays out of that conversation for a day, so you can always handle a tricky question or a complaint yourself.
If someone asks about an appointment but doesn't tap through, the assistant sends one reminder, after three hours by default or anywhere from one to twenty hours. Instagram only allows that within 24 hours of the client's last message, so after that nothing more is sent. If you disconnect Instagram, it stops immediately and your conversations and figures are kept.
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