Switch from Treatwell to a booking page of your own
Treatwell clients belong to the marketplace, so the move is about inviting them to book with you directly. Here is how salons do it without losing anyone.
Switching from Treatwell to Avana (by Sweeber Technologies) means moving your regulars to your own booking page. Clients from the Treatwell marketplace cannot be exported as a file, so you invite them at their next visit; a client list you keep yourself can be imported. Treatwell charges 35% + VAT on a new marketplace client's first booking (checked October 2026). Avana Business costs £15.99 a month with VAT included and takes no commission.
| At a glance | Avana | Treatwell |
|---|---|---|
| Marketplace clients | Invited with your link | Cannot be exported |
| Your own client list | Imported from your file | Not applicable |
| Commission on a new client | None | 35% + VAT on the first marketplace booking |
From Treatwell to your own page in three steps
Leaving Treatwell is about moving your regulars to your own booking page while Treatwell keeps running for new faces.
- 01
Set up Avana
Create your account, add your treatments and hours, and upload any client list you keep yourself, for example from a spreadsheet.
- 02
Share your link
Put your booking link in your Instagram bio and on a QR code at the desk, and give it to regulars at their next visit.
Your booking pageStudio Ivy is liveSaturday 10:00 and 14:00 freeFirst online bookingSophie W. · Saturday 10:00 - 03
Give notice when ready
When most bookings come in directly and the last Treatwell bookings have taken place, give notice under your Treatwell agreement.
What you can bring, and what you rebuild
With Treatwell there is no client file to export from the marketplace. You bring what is yours and invite the rest.
If you keep clients in a spreadsheet or another system, upload that file in Avana's import screen.
You add them once in Avana with the right length and price. With a handful of treatments, about five minutes.
Send them your new link at their next visit, with a QR code at the desk. Most rebook directly from then on.
Avana asks every client for a review after the visit, and they appear on your own page.
- Clients who only know you through the Treatwell app
- Reviews on your Treatwell profile
Check your Treatwell agreement for the notice period before you plan the last day.
Which salons is Avana made for?
Beauty salon
Facials and treatment courses, each with the right length, booked straight into your calendar.
Nail salon
Gel polish, new sets and maintenance, with a deposit that keeps the chair from sitting empty.
Hair salon & barber
Clients pick their own stylist and book themselves, evenings included.
Lash tech
Full sets and maintenance appointments, in a calendar that never double-books.
Massage & wellness
A calm calendar with reminders, so clients arrive on time.
Switching from Treatwell: FAQ
Can I export my clients from Treatwell?
Clients who came through the Treatwell marketplace cannot simply be exported, so do not count on a file. Any client list you keep yourself can be uploaded in Avana. Everyone else you invite at their next visit.
Can I keep Treatwell while I set up Avana?
Yes. There is no link between the two, so block Treatwell bookings in Avana, or put them in your Google Calendar and connect it, so those times close for online booking.
How do I stop paying Treatwell commission?
Commission applies to a new client's first booking through the marketplace. When clients book on your own Avana page, there is no commission at all. Once most bookings come in directly, Treatwell matters less.
What does Avana cost?
Business is £15.99 a month, Business Plus £28.99 and Business Max £55.99, all with VAT included. No commission, cancel any month.
Question not here? The help centre walks through every part of Avana step by step.
Start taking bookings on your own page
Set up Avana this week and invite your regulars. Free for 7 days.
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