Avana is commission-free salon booking software for salons, barbershops and beauty professionals. The abandoned booking recovery of Avana works by sending an automatic email 60 minutes after a client drops off mid-booking, with their slot still reserved. Plans from £12/month, no marketplace commission, 7-day free trial.

Reminders

Abandoned booking recovery

Some clients pick a service, see the time, get distracted and never finish the booking. Avana sends an automatic recovery email an hour later with their picked slot still held — typically 15-20% of abandoned bookings convert this way.

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Friction kills bookings. A client starts on your booking page, picks a haircut, sees their preferred slot is taken, gets pulled into something else and forgets. Without recovery, that's a lost booking. With recovery, an automatic email an hour later says 'we held this slot for you, click to confirm'.

The recovery email is short and direct: the service they chose, the slot they were looking at (still available), and one button to complete the booking. No marketing fluff, no upsell — just a low-friction return path.

Available on Pro and Team plans. You can customise the recovery email content per language so it matches your salon tone.

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How it works

Live in three steps.

  1. 1

    Enable recovery on Pro+

    Switch recovery on in settings — the rule applies to every started-but-not-finished booking.

  2. 2

    Slot stays held 60 minutes

    When a client enters their email but doesn't confirm, Avana reserves the slot for one hour.

  3. 3

    Recovery email sends

    A short email with their slot and a one-click confirm button lands in their inbox.

Before & after

What changes the day you turn Avana on.

Without Avana

With Avana

Half-started bookings just disappear

60-minute reserved hold gives them a path back

No data on lost intent

Reports show abandonment rate and recovery rate

Slot goes back to public immediately

Held for the original client for one hour

Missed revenue from distractions

15-20% of abandoned bookings convert via email

£12

per month, one flat price

0%

commission on your revenue

7

days free, no card needed

24/7

online booking, always on

FAQ

Frequently asked questions.

Is this spam?

No. The email goes only to clients who actively started a booking on your page (entered name and email) but didn't complete. It's a transactional recovery, not marketing.

How long is the held slot reserved?

60 minutes by default. After that the slot returns to general availability.

Can I see how many bookings were recovered?

Yes. The reports section shows recovered bookings per month.

Can I change the hold duration?

Yes. Per salon you can set the hold between 15 minutes and 2 hours. 60 minutes is the sweet spot for most salons.

Does the email work in multiple languages?

Yes. The recovery email auto-translates based on the client's browser language at booking time.

What if the slot is gone by the time they click?

The email offers the nearest alternative slot automatically — no dead-end click.

Can I edit the recovery email text?

Yes. Per language you can edit subject, header and body. Default copy is conversion-tested.

Does it work for clients who close the tab without entering their email?

No — without an email address we can't reach them. Recovery starts the moment they enter their email at step 2 of the booking flow.

Related features

Put your salon online today.

Plans from £12/month, no commission on your service revenue. 7-day free trial.

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Last updated: June 2026