Some clients pick a service, see the time, get distracted and never finish the booking. Avana sends an automatic recovery email an hour later with their picked slot still held — typically 15-20% of abandoned bookings convert this way.
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Friction kills bookings. A client starts on your booking page, picks a haircut, sees their preferred slot is taken, gets pulled into something else and forgets. Without recovery, that's a lost booking. With recovery, an automatic email an hour later says 'we held this slot for you, click to confirm'.
The recovery email is short and direct: the service they chose, the slot they were looking at (still available), and one button to complete the booking. No marketing fluff, no upsell — just a low-friction return path.
Available on Pro and Team plans. You can customize the recovery email content per language so it matches your salon tone.
1,400+
salons active
35%
fewer no-shows on average
98%
SMS open rate
0%
commission on your revenue
FAQ
No. The email goes only to clients who actively started a booking on your page (entered name and email) but didn't complete. It's a transactional recovery, not marketing.
60 minutes by default. After that the slot returns to general availability.
Yes. The reports section shows recovered bookings per month.
Related features
Plans from $15/month, no commission on your service revenue. 7-day free trial.
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Last updated: May 2026