Avana is studio booking software where new members fill in your health questionnaire, accept your house rules and sign your contract, all on their own phone. Plenty of studios still hand out a paper form, often a PAR-Q, at the first class. After that it sits in a drawer, while the instructor teaching a month later has no idea someone on the mat has a slipped disc. An online questionnaire puts the right information in front of the right person at the right moment.
Why a health questionnaire belongs in a studio
In a class with movement, weights or a reformer, an old injury or a pregnancy can be the difference between a good exercise and the wrong one. A few questions up front help your instructor offer an alternative in time. It also shows new members you take this seriously, which builds trust.
It's also a natural moment to set expectations. Someone who mentions an issue at their first booking knows the instructor is aware, and doesn't have to bring it up in front of the whole group.
Which questions to include
Keep it short. Four or five yes-or-no questions are enough, in the spirit of a PAR-Q: back, neck or joint problems, pregnancy or a recent birth, heart and blood pressure, and an operation in the last six months. After a yes, ask for a short explanation. Finish with one open question: is there anything else your instructor should know?
If you'd like to know why someone is coming, add a short intake question, such as their goal. Don't ask things you won't use. Every extra question raises the barrier and gives you information you're responsible for.
Health information and UK GDPR
Under UK GDPR, information about someone's health is special category data. Ask only what you need to teach safely, explain why you're asking, and show it only to the people who teach. A paper form anyone behind the desk can pick up does a poor job of that.
In Avana the answers are kept apart from the rest of your member data. Only you and your instructors see them, in your dashboard, and they never end up in an email, an export or a link. If you're unsure what you may ask or how long to keep it, check with your insurer or your industry body.
House rules: short, clear and in one place
House rules prevent friction. Think arriving on time, phones on silent, a towel on the mat, and what happens when someone cancels too late. Write them in plain language and keep them brief, so new members actually read them.
Have every new member agree at their first booking, and show your house rules on your studio page. When you change something important, ask for agreement again. Avana does that at the next booking, and each member's card shows when they agreed.
When a contract makes sense
For a drop-in or a small pack, a contract is usually overkill. For an annual membership, a membership with a notice period or a corporate deal, you do want the member to have read and signed the terms. Then everyone knows where they stand if someone wants to stop halfway.
With Studio Max you attach your contract to a membership, a class pack or an intro offer. The member reads it and signs on their phone before paying. If you update the text later, members sign the new version at their next purchase, and the old one stays on file. Avana keeps the record; whether your wording holds up is a question for your own adviser.
By type of studio
Pilates studios and reformer studios see lots of people with back trouble or returning after pregnancy, so that's where the health questionnaire earns its keep. In yoga the open question helps: a teacher wants to know if someone gets dizzy in certain poses. A physio clinic running group classes uses the intake questions for each member's goal.
At a martial arts school or boxing gym, the house rules matter most: how you train together and what to bring. A gym selling longer memberships gets the most from the signed contract.
What Avana does for you
Avana puts the health questionnaire, your house rules and your contract into the same step as booking or buying. What a member fills in sits on their card in your member management, and your instructor sees what matters in class. Even someone who checks in at the door without a booking fills in what's outstanding first. The health questionnaire and house rules are part of Studio Plus and Studio Max, the contract part of Studio Max. Plan prices are in the pricing above.