Avana lets clients pay at your desk as usual or online when they book, by card, Apple Pay or Google Pay, and you decide per service. The money goes to your own bank account and Avana takes no commission from your prices.
Commission on every booking eats into what you earn. With Avana the whole treatment price stays yours.
You pay a fixed monthly price for Avana. Whatever you earn from a service after that is entirely yours.
Everything up front, part up front, or nothing until they're in the chair. Regulars can carry on paying at the desk.
No payment requests, no "I'll send it later". Someone who paid when booking has already done it before they walk in.
You choose once how clients pay, at the salon, online in full or with a deposit, and connect your bank account through Stripe.
You choose once: everything up front, a deposit, or paying at the salon. A deposit can be switched on or off per service, for example only on your longest ones.
Clients pay by card, Apple Pay or Google Pay on the same screen where they book. They don't need to download anything or create an account.
Online payments are paid out to your own bank account without a percentage of your takings coming off. Your overview shows exactly what was paid out and when.
A typical week with a card reader and payment requests, and the same week in Avana.
| Card reader and messages | With Avana | |
|---|---|---|
| A long appointment | Nothing paid until they turn up | A deposit or the full price paid at booking |
| A client forgets their card | "I'll send it tonight" | Already paid online, nothing to settle |
| Someone doesn't show | You lose the whole slot | You keep what they paid up front |
| Booking through a marketplace | A share of the booking goes to the platform | 0% commission on your price |
| Receipts | Written up later, if at all | Created after every appointment |
Payments never stand on their own. These are the three places where they really save you money.
For Saturday's balayage you ask for part of the price up front, and the client pays the rest with you afterwards. If the chair stays empty anyway, the deposit is yours.
After every appointment Avana creates the invoice or receipt. Each month you can download them all for your bookkeeper.
If a client takes a shampoo home, it simply goes on the same bill as their appointment. No second checkout needed. From Business Plus.
You set up all of Avana's payment options yourself, and anything that needs a bigger plan is marked.
No. Paying at the salon is one of the three options, and then clients pay you after their appointment just as they always have. If you do choose payment up front, you can limit it to new clients so your regulars keep paying at the desk.
No, Avana takes 0% commission. You pay a fixed monthly price for your plan and the whole service price stays with you. That's the big difference from booking marketplaces, where a share of each booking they bring you goes to the platform.
Clients pay online by card, Apple Pay or Google Pay, on the same screen where they book. They don't need to install anything or create an account. Payments are handled by Stripe, so card details never pass through your salon.
Online payments are paid out automatically to the bank account you set up with Stripe, on working days. Your payments overview shows what has already been paid out and what's still on its way.
For deposits, yes, Avana lets you choose per service. How clients pay is one choice for the whole salon; if you choose a deposit, you then switch it on or off per service, and a service without one is paid at the salon. You decide the amount yourself, as explained on deposits.
If you mark the cancellation as coming from the salon, the money goes back to the client automatically and they get a message about it. What applies when a client cancels late themselves is set in your cancellation policy.
Only if you want clients to tap their card at the desk; for that you keep your own card reader. You then record that payment in Avana, just like cash, so the bill and your figures are right. Anyone who paid online up front has nothing left to do when they arrive.
Yes, Avana has a cash book from Business Plus. Cash payments and cash refunds go into your cash book automatically. At the end of the day you count the drawer, note by note if you like, and Avana shows any difference straight away along with the day's takings per payment method. Avana doesn't supply a card reader or a cash drawer.
Yes, in every paid plan, starting at $20.99 a month, tax included. Gift cards, product sales and takings per service are part of Business Plus. See the pricing page for the full comparison.
When a client pays online, a small service fee is part of the price they see from the very first screen: 3% of the booking, at least $1.99 and at most $2.79. You pay nothing on your takings, because Avana charges no commission. That small amount from the client is what lets us pay you out in full, so the whole treatment price stays with you.
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Avana is a salon booking system with payments built in. Clients pay at your front desk as usual, or online when they book by card, Apple Pay or Google Pay, and you decide per service what's allowed. Online payments go to your own bank account and Avana takes 0% commission on your service price. For a solo salon, Avana Business costs $20.99 a month, tax included, which is $0.69 a day. When a client pays online, a small service fee between $1.99 and $2.79 is part of the price they see from the start, and that's what keeps your takings commission-free.
Most salons take payment at the front desk, and that doesn't need to change. What does change when you switch on online payments for your salon is that you no longer have to hope someone turns up for your longest appointments. Clients can pay the whole amount up front, or just a deposit, by card, Apple Pay or Google Pay.
The big difference from a marketplace is what you keep. There, a percentage comes off bookings, month after month. Avana charges a fixed monthly price and 0% commission on your service price. When clients pay online, a small service fee between $1.99 and $2.79 per booking is included in the price they see, and that's exactly what lets us pay you out without commission.
Everything to do with money comes together in one place: invoices and receipts are created after each appointment, gift cards and products go on the same bill from Business Plus, and in the same plan your reports show what came in per service. You can compare the plans side by side on the pricing page.
Online payment means a client settles their appointment when they book, fully or partly, rather than at your desk after the service. It's most useful for a self-employed hairdresser, nail tech, beauty therapist or barber who often works alone: if someone doesn't show, there's nobody else to absorb it, and an empty two-hour slot costs real money. If you mostly do short services for regulars, you need it less.
In Avana, paying at the salon is simply the default. You open the appointment, choose how it was paid and it's marked as paid. Online payments are something you add if you want them. You then choose for the whole salon how clients pay: everything up front, a deposit, or at the salon. What comes in online goes to your own bank account, and no commission comes off your service price.
It takes about five minutes from the payment section of your settings. You answer a few questions from Stripe, Avana's payment partner. Have your business details, your bank account and a photo ID ready; for a sole proprietor that can be your Social Security number, for a company your EIN. Avana fills in part of the details for you, and your identity details go straight to Stripe rather than being stored by Avana.
Stripe then checks your details. While that's happening nothing is lost: clients keep booking and paying at the salon. Once you're approved, you choose one of the three options for when clients pay. Make one test booking on your own booking page so you see exactly what clients see. A payments section then appears in your dashboard, showing at the top what's on its way to your account and below that who paid what.
Choose based on how long your services are and how many new clients you get. Full payment up front works well if most clients book online and you want as little as possible to do at the desk. A deposit is the middle ground: the client secures their slot and pays the rest afterwards. Paying at the salon suits a business with mostly regulars and few no-shows.
A few examples. A hair salon doing balayage and color often takes a deposit and switches it off for a regular cut. A nail studio getting lots of new clients through Instagram often asks for full payment. A barber with loyal regulars lets everyone pay in the shop. You can also choose to ask only new clients to pay up front: anyone who has had an appointment that went ahead pays at the salon, and someone who didn't turn up doesn't count as a visit, so they pay up front again next time.
Nothing extra for you: Avana takes 0% commission, so the whole service price stays yours. Online payments are included in every paid plan. For a solo salon, Avana Business costs $20.99 a month, tax included, which is $0.69 a day.
When a client pays online, a small service fee is part of the price they see from the first screen: 3%, at least $1.99 and at most $2.79. That fee goes to Avana, isn't on your invoice and doesn't count as your takings. If the client pays at the salon there's no service fee. Note that the service fee isn't included when a payment is refunded. Payouts arrive automatically on working days in the bank account you gave Stripe, and you can see each day what's still to come and what has already landed.
Open the appointment in your calendar and tap the button with the amount at the bottom. Choose how the client paid, for example card, cash or another way, and confirm. The appointment is then marked as paid and counts towards your takings, and no email goes to the client. If a deposit was already paid online, the appointment shows what's left.
If the client takes a product home, add it to the appointment first so it's included in the total. After the appointment Avana creates the invoice or receipt. With Business Plus, cash payments also go into your cash book automatically and you can cash up at the end of the day with the takings per payment method alongside. Avana doesn't supply a card reader; you keep your own.
That depends on who cancels. If you cancel and mark it as canceled by the salon, the money goes back to the client automatically. Mark it as canceled by the client, for example because they rang too late, and it stays with you. If a client cancels online themselves, nothing is refunded automatically; if you want to refund them anyway, you can do it from the appointment's payment tab.
If the client reschedules, or you move the appointment, the payment simply moves with it. Nothing is refunded and the client doesn't pay again. How late clients can cancel themselves is set in your cancellation policy, and if you want to fill a freed-up slot straight away, the waitlist in Business Plus helps.
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