Delete your account

App: Avana, the calendar and booking app for salons and studios.
Developer: Sweeber Technologies, Torenlaan 5B, 1402 AT Bussum, the Netherlands.

You can delete your account yourself in the app, which is quickest, or ask us by email if you cannot sign in. Both lead to the same deletion.

1. Open the Avana app and sign in.
2. Tap Settings.
3. Open the Account tab.
4. Under Delete account, tap Delete.
5. Answer the short questions and tap Delete account.
6. Enter your password, type REMOVE in the confirmation field and tap Delete account.

Your account and data are then deleted as described below. This cannot be undone. If you have a paid subscription, deleting your account also ends it.

Send a deletion request to support-nl@getavana.com and include:

• the email address of your Avana account;
• the name of your salon or studio, so we can find your account;
• the sentence: "I want my Avana account and data deleted."

To prevent misuse, we may ask you to confirm your identity before we act on the request.

• Account and sign-in: name, email address, phone number and your encrypted password.
• Business profile: business name, address, description, photos, opening hours, policies and automations.
• Locations: every location you added.
• Appointments and calendar: all appointments, blocked times and holidays.
• Client data: client contacts and notes built up from your appointments.
• Reviews, discount codes and gift cards linked to your business.
• Text message logs and purchases linked to your account.

Some data we may not delete straight away, because the law requires us to keep it:

• Invoices and accounting records: 7 years, the statutory retention period for our own records.
• Security and error logs: up to 12 months, then deleted automatically.

Your card details are not stored by us but by our payment provider, which handles them under its own terms.

Your account is deactivated immediately. The personal data linked to it is permanently deleted within 30 days, except what we must keep by law (see above).

Questions? Email support-nl@getavana.com, and read our privacy policy for how we handle your data.